This page shows how long Daabbo keeps each kind of data, and explains how to ask us to show, correct or delete yours. It supports our Privacy Policy.
1. How long we keep your data
| Data | How long we keep it |
|---|---|
| Alert location trail (SOS and silent alarm) | Deleted automatically 30 days after the alert closes, whether it was resolved or cancelled. A daily job does this. An alert that is still open is never purged. |
| Alert voice clip (the ~15 second recording, if you turned it on) | Deleted automatically 30 days after the alert closes, together with the location trail, whether the alert was resolved or cancelled. The audio file and its record are both removed. An alert that is still open is never purged. |
| Walk with Me position | Only your most recent position is stored, and it is overwritten as you move. It is cleared 30 days after the walk ends. |
| Alert record (type, time, status, who handled it, resolution notes) | Kept as part of your institution's safety record. When you delete your account the record stays but no longer carries your name or any way to identify you. |
| Account and profile (name, phone, email, department, level) | Kept while your account is active. Erased when you delete your account (see section 4 below). |
| Medical details and emergency contacts | Kept until you change or remove them in the app, or delete your account. Removing a contact in the app stops it being shown to security. |
| Incident reports and evidence | Kept as part of the institution's safety record. Deleted, with any photo or video, when you delete your account. |
| Payment records | Kept as long as accounting and legal obligations require, even after account deletion. We keep the reference, amount and dates, never card details. |
| Pavictek Academy learning record (your name, email and phone if you paid, course progress, quiz results, class attendance and chat messages, assignments and their marks, certificates, payment record) | Held by Pavictek Academy, not by Daabbo, from the moment you enrol. Deleting your Daabbo account does not remove it, and a certificate stays verifiable by its number. Ask us and we will pass a deletion request to the Academy. |
| Notifications history | Kept with your account and removed when you delete it. |
| Security and audit logs (sign-ins, staff actions) | Kept for security and accountability, and for as long as needed to investigate misuse or meet legal obligations. After you delete your account they no longer show who you were. |
We do not keep a standalone history of where you have been. Location is stored only as part of an alert or a walk.
2. Your rights
Under the Nigeria Data Protection Act 2023 you have the right to:
- Access: ask what personal data we hold about you and get a copy.
- Correction: have inaccurate or incomplete data fixed. You can edit your profile and contacts in the app yourself.
- Deletion: ask us to delete your personal data, subject to the legal exceptions above.
- Restriction and objection: ask us to limit, or object to, certain processing.
- Withdraw consent: for things that rely on your consent, such as medical details. Withdrawing does not affect what we did before.
- Complain: to the Nigeria Data Protection Commission (NDPC) if you think we have handled your data unlawfully.
3. What you can do in the app
- Edit your profile, medical details and emergency contacts at any time.
- Delete your account yourself under Settings, then Delete account.
- Cancel an alert you sent by mistake.
- Review your own SOS history under Activity.
- Check the status of incident reports you submitted.
4. Deleting your account
In the app, open Settings, tap Delete account and enter your password. It takes effect immediately and cannot be undone. We remove your name and contact details, profile and medical details, emergency contacts, voice clips, location trails, incident reports and their photos or videos, notifications and sign-ins. Alert records stay without your name, and payment records stay where the law requires, as the table above shows. An alert that is still open must be closed first. If you cannot use the app, ask us by email and we will do it for you.
5. How to make a request
- Email hello@daabbo.com with the subject "Data request".
- Say what you want: a copy of your data, a correction, or deletion.
- Write from the email address on your account, or include the phone number registered to it, so we can confirm it is you. We may ask for more proof if we are not sure.
- We will acknowledge your request and respond within the time the law requires. If we cannot do part of it, such as keeping payment records, we will tell you why.
Deleting your account ends your access to Daabbo. If you only want to stop using the app, you can simply stop; nothing renews automatically.
6. Contact
Data questions: hello@daabbo.com. Our contact page has other ways to reach us.